ServiceNow runs the workflow. Lenovo owns the device, the data coming off it and the people who build, fix and recover it. xIQ is built on ServiceNow and connects the two, so the employee lifecycle runs as one system instead of a relay of teams.
An HR event in ServiceNow orders a device from Lenovo’s catalog through Service Bridge, built and configured for the role at the factory.
Productive on Day 1LDO DEX senses problems on the device. xIQ decides what matters for that persona. ServiceNow fixes and closes it, often before anyone raises a ticket.
Fewer tickets; issues fixed before work stopsWhen a role changes, xIQ re-maps the persona. Device, apps, access and licences change in one request, not five emails.
No unused licences or open access left behindAccess ends on time. The device is collected and wiped, with the certificate recorded on the asset. Devices and licences go back into the pool.
Audit-ready, and devices reused or recycled responsiblyIllustrative target-state journey for discussion. Not a live system; screens are simplified mock-ups and all names and figures are examples, not measured results.